Customer Experience Representative

Customer Experience Representative will provide exceptional service to customers through sales, problem-solving, and relationship-building skills. The role is fully remote and requires a comprehensive compensation package, including a competitive base salary, annual bonus program, and excellent benefits package.

Requirements

• Handle inbound call volume with expectations of taking about 30-35 post-sales calls/chats per day
• Provide single call resolution on all calls and handling escalations to the best of your ability
• Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs
• Maintain customer records by logging and retaining correct and precise information in Salesforce.com
• Identify website, process, product page, post-call related inefficiencies or bugs and report them using ServiceNow
• Work with a team of 5-10 Customer Experience representatives
• Attend all scheduled small group trainings
• Complete all Brand Sales Trainings each month
• Meet call quality, calls per hour, adherence to schedule, and de-escalation metrics every month

Benefits

• Health, dental, vision, paid time off, life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities