Tooling Digital Operations Analyst

Role Overview

The Tooling Digital Operations Analyst focuses on AI agent development, intelligent automation, and analytics for Global Tooling. Designs, builds, and deploys AI-driven solutions using Microsoft Copilot Studio, Microsoft 365 Copilot, Power Automate, Power BI, Amazon Quick Suite, AMP, and n8n workflows to simplify how tool centers work.

What You Will Do

Designs, builds, and deploys AI agents using Microsoft Copilot Studio, Amazon Quick Suite, and AMP to automate tooling workflows such as document extraction, order inquiries, and knowledge retrieval. Develops Power Automate flows and n8n workflows that connect AI agents with SharePoint, Teams, Outlook, Excel, APIs, and enterprise systems to eliminate manual, repetitive tasks.

Why It Might Be a Fit

The ideal candidate will have hands-on experience with Microsoft Power Platform, Power BI, and AI/ML concepts, as well as strong communication and influencing skills to drive strategic visions in a matrix environment.

Requirements

• High School Diploma or equivalent and 3+ years of related industry experience
• 2+ years of hands-on experience with Microsoft Power Platform (Power Automate, Power Apps, Copilot Studio)
• 2+ years of experience developing Power BI reports and dashboards, including DAX and data modeling
• Hands-on experience building and deploying AI agents or generative AI solutions (e.g., Copilot Studio, Amazon Quick Suite, AMP)
• Experience in advanced data analytics with working knowledge of predictive analytics and machine learning concepts
• 2+ years in writing SQL queries
• Working knowledge of prompt engineering, retrieval-augmented generation (RAG), and responsible AI practices