Customer Experience Manager

Role Overview

The Customer Experience Manager ensures all crew members are providing excellent customer service, trains staff on customer service, and leads the store to achieve customer service score goals. They are responsible for front-end operations, store cleanliness, and performing store manager duties in their absence.

What You Will Do

The main day-to-day responsibilities include ensuring customer service, leading front-end operations, maintaining store cleanliness, and performing store manager duties. The Customer Experience Manager also partners with the store manager to recruit, train, and develop crew members.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, the ability to multi-task, and creative thinking. They must be able to maintain composure under pressure and work a flexible schedule to meet the needs of the business.

Requirements

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Benefits

• Health coverage
• Financial and personal wellness support
• Dental insurance
• Vision insurance
• Other benefits available on the company website