Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will independently own a diverse book of Mid-Market and Enterprise customers, while also supporting renewals, escalations, and ad hoc needs across our broader small-to-midmarket customer base. You will serve as a trusted advisor, guiding customers to measurable outcomes, driving adoption of the Fluxx platform, and ensuring long-term retention and growth.

What You Will Do

Independently own a diverse portfolio of Mid-Market and Enterprise customers, share round-robin coverage of our broader customer base, develop and execute strategic success plans, take ownership of new customers at go-live, and serve as a trusted advisor to executive and operational stakeholders within customer organizations.

Why It Might Be a Fit

This role requires 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, with a proven success in managing complex customer relationships and driving the full renewal lifecycle, along with expansion.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role
• Proven success in managing complex customer relationships and driving the full renewal lifecycle, along with expansion
• Deep understanding of customer success methodologies, lifecycle management, and value realization
• Strong technical aptitude, with experience working in complex SaaS platforms and comfort moving between technical detail and strategic, outcome-focused conversations
• Strong executive presence with the ability to influence and build trust at all levels
• Excellent written and verbal communication skills
• High degree of autonomy, accountability, and strategic thinking
• Ability to independently manage a diverse book of business, prioritizing across renewals, escalations, and proactive engagement
• Ability to lead through ambiguity and drive outcomes in a fast-paced SaaS environment

Benefits

• Medical, dental, and vision insurance
• Flexible time off
• Paid sick leave
• 12 weeks of fully-paid parental leave
• Annual learning and development stipend
• Internet stipend
• One-time home office set-up stipend
• 401(k) retirement plan with company match
• Incentive stock options