Sales Operations Analyst

About FOCO

Forever Collectibles (FOCO) is a leading manufacturer of officially licensed sports and entertainment merchandise. In the UK and Europe, FOCO works closely with major UK and European football clubs, including clubs such as Manchester United, Manchester City, Liverpool FC, Arsenal FC, Chelsea FC, Tottenham Hotspur, Newcastle United, and other leading football properties, alongside a growing portfolio of entertainment and character-based brands.

Our product range includes apparel, accessories, toys, collectibles, novelty items, and fan-focused merchandise. We are a busy, successful, and fast-paced business, driven by innovation, creativity, and our ability to bring exciting new products to market for fans across the UK, Europe, and beyond.

The Opportunity

FOCO is seeking a highly organised and customer-focused Sales Administrator to support our Account Managers and Sales Operations team.

This role plays a key part in ensuring customer orders are processed accurately, customer accounts are maintained, and communication flows smoothly between customers, suppliers, production, logistics, and internal teams. You will help support the full sales administration process from order entry through delivery coordination, while contributing to excellent customer service and operational efficiency.

This is an ideal opportunity for someone with strong administrative skills, attention to detail, and an interest in sports, football, entertainment merchandise, and sales operations.

What You’ll Do

Order Management

• Receive and process customer purchase orders accurately and ensure all orders are entered into the system correctly
• Maintain customer order portfolios, including updates and amendments to orders within the system
• Advise customers promptly of any changes to their orders, including stock availability, delays, substitutions, or adjustments
• Ensure all customer sales orders are linked to relevant purchase orders within the system and updated as needed

Customer Communication & Support

• Provide customers with weekly status reports to keep them informed of order progress
• Issue daily in-house sales reports to internal stakeholders
• Respond to customer queries in a timely, professional, and helpful manner
• Maintain clear communication with customers regarding shipping documentation and call-off requirements

Production, Logistics & Coordination

• Collaborate with Production and Logistics teams to ensure shipment dates are achievable and aligned with customer requirements
• Proactively flag potential delays, order issues, or stock challenges to internal teams
• Support solutions when conflicts arise between customer expectations, production timelines, and delivery requirements
• Help ensure orders progress smoothly from customer request through fulfilment

Sales Administration & Process Support

• Maintain accurate customer records, order documentation, and system updates
• Support Account Managers with day-to-day administrative tasks and customer account requirements
• Contribute to improving sales processes, reporting accuracy, and customer service standards
• Work as a proactive member of the FOCO team with a flexible and positive approach

What You’ll Bring

Required

• Previous experience in sales administration, customer service, order processing, or administrative support
• Strong attention to detail and accuracy when processing orders and maintaining records
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong organisational skills and a proactive approach to problem-solving
• Comfortable working with internal teams, customers, and external partners
• Proficiency with Microsoft Office, especially Outlook and Excel

Preferred

• Experience supporting retail, wholesale, consumer products, or licensed merchandise accounts
• Experience working with ERP, Microsoft Dynamics GP or Microsoft Dynamics 365 BC
• Experience working with CRM, Microsoft Dynamics 365 Sales or Dynamics CRM
• Interest in football, sports merchandise, entertainment brands, or consumer products
• Experience coordinating with logistics, production, or supply chain teams

Key Competencies

• Order processing accuracy
• Customer communication
• Sales administration
• Organisation and follow-through
• Attention to detail
• Cross-functional collaboration
• Problem-solving in a fast-paced environment

Why FOCO UK?

• Work with officially licensed products for leading football clubs and entertainment brands
• Join a fast-paced, growing UK business
• Support key retail and wholesale customer relationships
• Gain exposure across sales, production, logistics, and account management
• Be part of a collaborative, energetic, and fan-focused team