Technical Account Manager – Tokyo

Join Fortinet as a Technical Account Manager to contribute to the success of our rapidly growing business, safeguarding people, devices, and data everywhere.

Requirements

• Collect, analyze and change recommendations of configuration information.
• Collect and analyze customer network information.
• Collect and analyze packet trace information.
• Recommend actions based on analysis.
• Educate customers (gaps in networking, product knowledge etc.).
• Provide installation and configuration assistance.
• Reproduce customer environments on lab equipment.
• Follow up technical cases and manage the right expectation until the closure of the cases.
• Conduct weekly status conference calls with customers to report status of open issues and projects.
• Conduct quarterly site visits for your managed accounts.
• Develop best practice deployment and troubleshooting methodology documentation.
• Analyze support request, complete the requests for information and documentation.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Benefits

• Total Rewards package to support overall health and financial well-being.