Associate, End User Services Data Analyst

Role Overview

The Associate, End User Services Data Analyst is responsible for transforming operational data into meaningful insights that improve the employee technology experience. This role reviews service, endpoint, collaboration, and virtual desktop metrics; identifies trends and emerging risks; and develops dashboards, reports, and visualizations that support data-driven decisions.

What You Will Do

The Data Analyst will also monitor vendor announcements and product roadmaps, particularly the Microsoft 365 and Azure roadmaps, to assess how upcoming features, changes, and product retirements may affect the organization. Working closely with End User Services leadership and technical teams, this position will translate data and vendor developments into actionable recommendations, improvement opportunities, and implementation plans.

Why It Might Be a Fit

Success in this role will be demonstrated through accurate, timely, and actionable End User Services reporting, clear visibility into service performance and employee technology trends, and early identification of recurring issues and emerging operational risks.

Requirements

• Experience in data analysis, operational reporting, business intelligence, IT service management, or a related field.
• Demonstrated ability to identify trends and translate data into clear, actionable recommendations.
• Experience creating dashboards, reports, and data visualizations.
• Strong proficiency with Microsoft Excel or similar data-analysis tools.
• Strong analytical, organizational, and problem-solving skills.
• Ability to explain technical findings to both technical and nontechnical audiences.
• Strong written and verbal communication skills.
• Ability to manage multiple reporting cycles, roadmap items, and competing priorities.
• High attention to detail and a commitment to data quality and accuracy.

Benefits

• Annual bonus based on company and individual performance
• Generous benefits package

Tagged as: Data Analysis