Customer Success Manager-Northeast

The Customer Success Manager will lead proactive customer engagements, foster exceptional customer lifetime value, and drive positive outcomes in customer health, retention, and advocacy within their territory. They will act as a trusted advisor, conducting regular cadence calls, customer onsite visits, annual business reviews, and tailored customer success plans.

Requirements

• 3 years or relevant experience in Sterile Processing Lead or Educator roles, ideally with Censitrac super-user experience.
• Bachelor’s degree or equivalent work experience required.
• CCSVP or higher certification, or able to attain in the first 6 months in role.
• Experience with interacting with stakeholders in the sterilization, hospital hygiene or operating room fields.
• Excellent organizational skills, a high degree of adaptability and the ability to anticipate and respond to changing priorities.
• Strong communication skills (oral and written) and the ability to use them at several organizational levels. Solid presentation, communications and influencing skills, demonstrated through all forms of communication.
• Strong analytical, commercial and digital literacy such as Excel, Sharepoint, Oracle, Salesforce.com, and CRM tools
• Available to travel approximately 30% of the time

Benefits

• Bonus or Equity
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance