Customer Success Manager- icometrix (icobrain)

Role Overview

We’re hiring a Customer Success Manager to own the post-sale health of an assigned portfolio of icobrain customers. You’ll drive optimized clinical use of the tool, deliver strong year-over-year renewals, and grow utilization inside every account you touch.

What You Will Do

Own account health and renewals, serve as the primary post-sale relationship owner for an assigned portfolio of icobrain customers, build and execute account-level success plans, and deliver year-over-year renewal performance.

Why It Might Be a Fit

The preferred candidate will personally manage a book of strategic customers and may be asked to assist in setting the standards, playbooks, and quality processes the broader customer success function runs on, and mentoring peers as the team scales.

Requirements

• 5+ years in customer success, clinical applications, clinical education, or account management within medical imaging, medical device, healthcare IT, or clinical software
• Demonstrated ownership of renewal outcomes and measurable adoption or utilization growth across a customer portfolio
• Proven ability to build trusted relationships with clinical stakeholders — radiologists, neurologists, imaging directors — and with technical stakeholders such as PACS and IT administrators
• Strong process discipline: you can design, document, and consistently run a repeatable customer management and reporting process
• Excellent written and verbal communication, including comfort presenting to physician and executive audiences
• Ability to work effectively across a large, matrixed organization to get things done
• Bachelor’s degree or equivalent practical experience
• Ability to travel 10% of the time

Benefits

• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement