Mgr Customer Operations

As a Customer Operations Manager, you will oversee the execution of business for dedicated customers, manage a team, and drive service standards to meet revenue and profitability targets.

Requirements

• Previous 3PL/freight brokerage experience required
• Previous employee management experience preferred, but not required
• Proven demonstration of commitment and work ethic in a school or work setting
• PC literate with experience with Microsoft Outlook, Word, Access and Excel
• Must have a drive to succeed, confidence and superior verbal communication skills
• Committed to executional and outstanding customer service, and holding that accountability with your team
• Able to persuade, motivate, influence, and negotiate with others
• Develop process improvement strategies, ability to identify and remove inefficiencies and minimize repeated mistakes through corrective action and training plans

Benefits

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health
• Health, dental, and vision insurance
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community