Customer Operations Specialist 1

Giesecke+Devrient is a global company that offers security technologies, and we are looking for a Customer Operations Specialist to join our international team in Barcelona. The successful candidate will contribute to delivering excellence in the entire Order-to-Cash process.

Requirements

• Manage and process customer orders and renewals accurately and efficiently.
• Ensure smooth execution of the Order-to-Cash (OTC) cycle, from order entry to invoicing.
• Act as the main point of contact between customers and internal stakeholders (Sales, Purchasing, Shipping, Technical Support).
• Provide proactive communication and problem resolution to ensure customer satisfaction.
• Collaborate closely with global Customer Operations teams to ensure alignment and consistency.
• Collect and maintain accurate master data from Salesforce, SAP S/4Hana, and other sources (emails, spreadsheets, Teams).
• Support the Head of Customer Operations and contribute to team initiatives.
• Ensure compliance with internal processes and company policies.

Benefits

• Flexible compensation
• Training and coaching
• Talent development programs
• Flexible working hours
• Option for remote work
• Canteen service
• Private insurance
• Transport tickets