Director, Sales Leader Development & Commercial Operations Capabilities

Role Overview

The Director, Sales Leader Development & Commercial Operations Capabilities will lead two distinct areas within Global Commercial Learning & Development: sales leader development, with an initial primary focus on the U.S., and a global Commercial Operations competency model. Reporting to the Senior Director, GCLD, this role will translate business priorities and role expectations into practical, scalable solutions that improve performance and support long-term talent development.

What You Will Do

The Director’s primary focus will be leading and sustaining the U.S. Regional Director New-to-Role Learning Journey and development for tenured sales leaders, with the flexibility to support broader regional and affiliate needs over time. Globally, the Director will build a Commercial Operations competency model that defines skills, behaviors, proficiency expectations, and development priorities across global and affiliate teams.

Why It Might Be a Fit

The successful candidate will combine commercial and field acumen with learning strategy expertise and the ability to lead complex work across a matrixed organization. They will align senior stakeholders, turn business needs into clear solutions, manage multiple workstreams, and measure learning and commercial impact.

Requirements

• Bachelor’s Degree and Twelve Years’ Experience
• Masters’ Degree and Ten Years’ Experience
• PhD and Eight Years’ Experience
• Extensive experience in Commercial Learning & Development, Sales Excellence, Commercial Operations, Leadership Development, Talent Development, or related discipline in the pharmaceutical or biopharmaceutical industry
• Experience leading sales or field leader development, including onboarding, coaching, performance management, business acumen, and ongoing development
• Experience designing competency models, proficiency levels, assessments, or role-based development frameworks
• Success building learning strategies and curricula that support sustained development beyond individual programs
• Strong commercial acumen and understanding of global and affiliate Commercial Operations roles and ways of working
• Experience partnering with HR/Talent on job architecture, talent processes, development planning, or integration of competencies into people practices
• Experience leading global or multi-market initiatives and adapting enterprise solutions to local needs
• Experience managing budgets, resources, and external partners
• Strong Copilot, PowerPoint, Word, and Excel skills, with the ability to create clear, executive-ready communications
• People leadership experience or demonstrated success coaching and developing others through direct or matrixed leadership
• Strategic thinker who connects commercial priorities, role expectations, competency development, and learning strategy
• Deep understanding of field and commercial realities, including sales leadership, coaching, performance management, and Commercial Operations
• Experience developing learning strategies, curricula, learning journeys, competency models, or other scalable development systems
• Proven ability to lead complex, enterprise initiatives across functions and geographies in a fast-paced, matrixed environment
• Ability to influence senior leaders, build alignment, and simplify complex topics through strong written, verbal, facilitation, and presentation skills
• Strong program leadership, including planning, governance, risk management, resource and budget oversight, and delivery accountability
• Experience defining success measures and using data, feedback, and performance insights to improve solutions
• Strong partnership and vendor-management skills, including scope, quality, budget, and performance oversight
• Working knowledge of adult learning, learning design, facilitation, reinforcement, and change enablement
• Ability to balance global consistency with local relevance and operate effectively through ambiguity

Benefits

• company-sponsored medical insurance
• dental insurance
• vision insurance
• life insurance
• paid time off
• discretionary annual bonus
• discretionary stock-based long-term incentives
• benefits package

Tagged as: Change Management, Excel