Customer Success Manager

Role Overview

The Customer Success Manager will build deep relationships with customers, drive adoption and utilization of GLOBO’s solutions, and ensure customer outcomes and value. The role involves developing account plans, leading quarterly business reviews, and identifying opportunities to expand GLOBO’s service offerings.

What You Will Do

The CSM will serve as the point of contact for a portfolio of customers, build and maintain relationships, drive adoption and utilization, and ensure customer outcomes and value.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in a customer-facing role, excellent communication and project management skills, and a passion for health equity and GLOBO’s mission.

Requirements

• Bachelor’s degree or equivalent
• 5+ years of experience in a customer-facing role
• Excellent verbal and written communication skills
• Excellent time management and project management skills
• Demonstrated experience navigating complex contract negotiations
• Experience managing customer lifecycles within a CRM (Hubspot preferred)
• High level of initiative, accountability, and follow-through
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for health equity and GLOBO’s mission