Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager is a trusted advisor to GLOBO’s most strategic healthcare accounts, leveraging their industry experience to improve language access and drive customer satisfaction, retention, and growth.

What You Will Do

The Senior CSM will develop meaningful long-term relationships with customers, drive retention and growth, and ensure customer outcomes and value.

Why It Might Be a Fit

The ideal candidate has deep healthcare industry experience, executive relationship skills, and a track record of driving measurable business outcomes for complex accounts.

Requirements

• A Bachelor’s degree or equivalent
• 8+ years of experience in post-sales customer success or account management
• Excellent verbal and written communication skills
• Excellent time management and project management skills
• Demonstrated experience navigating complex contract negotiations
• Experience managing customer lifecycles within a CRM (Hubspot preferred)
• High level of initiative, accountability, and follow-through
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for health equity and GLOBO’s mission