We are looking for a Policy Specialist to join our gTech Ads Customer Experience organization. As a Policy Specialist, you will provide high-quality customer support and ‘own’ end-to-end customer solutioning. You will focus on managing troubleshooting tasks, use your analytical and problem solving skills to proactively detect and provide resolution to issues.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in a project or program management, consulting, or client-facing role.
- Experience in technical troubleshooting or customer support with a customer first and empathetic mindset, and ability to own end-to-end experience and solutions.
- Experience in problem-solving to develop strategic perspectives on customer-focused solutions.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
- Experience in managing and influencing stakeholders along with strong communication skills.
- Knowledge and experience using Google Ads or other online advertising solutions and the media landscape.
- Ability to work well in an environment with people from all backgrounds.
Benefits
- Bonus
- Equity
- Benefits
To apply for this job please visit www.google.com.
Follow us on social media