Gorgias is building the platform for Conversational Commerce, and is seeking an Enterprise Customer Success Manager to help ecommerce merchants maximize the value of their platform.
Requirements
- 3+ years in Customer Success, Account Management, or similar roles
- Experience managing multiple customers in a SaaS environment
- Strong communicator who can run structured conversations with customers
- Curious and proactive
- Comfortable balancing strategic conversations with hands-on execution
- Experience working with ecommerce brands or support operations is a strong plus
- Passionate about technology, automation, and the future of AI in customer support
Benefits
- 401k Matching
- Generous Paid Time Off
- Retirement Plan
- Visa Sponsorship
To apply for this job please visit jobs.ashbyhq.com.
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