Customer Experience Engineer (San Francisco)

Customer Experience Engineer role at Granola, a company that provides a customer support platform, seeking a technical individual with experience in AI tools, customer support, and engineering.

Requirements

• Technical ability with experience in technical support or engineering
• Comfortable making small code changes in a real codebase
• Hands-on with SQL, AWS/Cloudwatch, log analysis tools, customer support platforms, and AI-assisted coding IDEs/agents
• AI fluency with experience using AI tools every day
• Customer empathy & product thinking with ability to communicate clearly with technical and non-technical audiences
• Scrappiness & autonomy with ability to work without established runbooks
• Culture fit with low ego, high ownership, and genuinely excited about Granola

Benefits

• Relocation assistance
• Compensation philosophy to pay slightly above market on salary and above market on equity