Customer Success Manager

Role Overview

As a Customer Success Manager at Griffin, you will build strong relationships with your customer portfolio through regular touch-points and QBRs, collaborate with our implementation and technical teams to ensure smooth implementation and faster time-to-value, and identify revenue expansion opportunities.

What You Will Do

You will contribute and improve existing processes to optimise the customer experience, be an advocate for customers internally, respond to issues and share product feedback, and uncover upselling and cross-selling potential within existing accounts.

Why It Might Be a Fit

The ideal candidate will have 2-3 years experience in B2B customer success, account management or a related role, ideally in financial services, banking or fintech, and excellent problem-solving and project management abilities.

Requirements

• 2-3 years experience in B2B customer success, account management or a related role
• Excellent problem-solving and project management abilities
• Demonstrated success in customer retention and driving account expansion
• Strong relationship-building skills with experience developing trust and rapport across external and internal stakeholders

Benefits

• Salary: £50,000 DOE + commission
• 25 days off a year + winter break
• Share options
• Remote-first flexibility
• Support with home office setup
• 1:1 coaching and therapy through Oliva
• Auto-enrolment into company pension scheme with Penfold
• Enhanced parental leave with up to 6 months at full pay
• Private medical insurance and life insurance