Role Overview
Gumloop is seeing massive enterprise adoption and is looking for a Founding Customer Success Manager to own large enterprise relationships, drive adoption and consumption, and help build the Success function from the ground up.
What You Will Do
Own a portfolio of enterprise accounts, develop and execute comprehensive Success plans, lead customer engagements, partner with Solutions Engineers, and build the Success motion from scratch.
Why It Might Be a Fit
The ideal candidate has 6+ years of experience in Customer Success, Account Management, or Solutions Engineering, experience working with C-level executives, and strong technical curiosity.
Requirements
- 6+ years of experience in Customer Success, Account Management, or Solutions Engineering
- Experience working directly with C-level executives and navigating large, complex enterprise organizations
- Strong technical curiosity
- Ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a diverse set of customer environments
Benefits
- Highly competitive salary
- Meaningful equity
- Generous paid time off: 24 days for SF employees and 20 days globally
- $350/month wellness benefit
- 15 days of temporary remote work flexibility per year
- 401k/RRSP match up to 6%
To apply for this job please visit jobs.ashbyhq.com.
Follow us on social media