Inside Sales & Service Representative

Role Overview

As an Inside Sales & Service Representative, you will meet or exceed sales targets, process sales orders, and provide excellent customer service. You will work with the Profit Center Manager to establish revenue and margin targets and support Counter and Outside Sales activities.

What You Will Do

You will accurately process sales orders, assist customers, grow sales with existing customers, generate sales leads, and identify opportunities for value-added services. You will also communicate changes in a customer’s business to the Profit Center Manager and Credit Manager.

Why It Might Be a Fit

Our ideal candidate will have 1 year of experience in customer service or inside sales, knowledge of products sold in the Profit Center, and excellent communication skills. You will be able to build influential relationships and trust with customers and vendors and be able to ask probing questions to understand customer needs.

Requirements

• 1 year of experience in customer service or inside sales; contractor sales preferred
• Knowledge of products sold in the Profit Center preferred
• Effectively use Microsoft Office software (Outlook, Word, Excel)
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell
• Build influential relationships and trust with customers and vendors through open and interactive communication
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale
• Be able to build positive working relationships and inspire teamwork with co-workers
• Be able to learn and operate the computer related systems used to process orders
• Be able to learn to operate warehouse material-handling equipment
• Read, write, speak, and understand English
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals

Benefits

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time
• Paid pregnancy and parental leave
• Paid day of community service
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits