Customer Success Manager, Middle East

The Customer Success Manager (CSM) will be instrumental in expanding HBI’s presence across the Middle East, supporting customers and shaping the company’s footprint in the region. The role will serve as a trusted advisor for professors, administrators, and deans, and will be responsible for onboarding, training, and ongoing engagement to ensure customers achieve their goals through effective adoption and sustained use of HBI products.

Requirements

• 7-10 years of experience in customer success, customer onboarding, project management, or implementation roles
• Exceptional verbal and written communication skills
• Fluency in English, Arabic and other regional languages are a plus

Benefits

• Competitive compensation and benefits package
• Education reimbursement
• Early-release Summer Fridays