Account Manager

Role Overview

We are looking for a high-performing, commercially sharp Account Manager who is responsible for managing and developing a portfolio of customer accounts, driving subscriber retention, revenue growth and long-term customer value. The role builds strong customer relationships, identifies opportunities to expand existing accounts and supports targeted new business activity.

What You Will Do

Manage and develop an established B2B client base portfolio of customer accounts, building strong relationships to maximise customer retention and long-term value. Identify opportunities to grow existing accounts through renewals, upselling, cross-selling and targeted business development activity.

Why It Might Be a Fit

Customer-focused and committed to delivering an excellent client experience. Commercially aware and proactive in identifying opportunities. Collaborative and inclusive in the way you work.

Requirements

• Good understanding of B2B sales, account management and customer relationship management principles
• Knowledge of consultative selling techniques, including negotiation, influencing, objection handling and communicating value to a range of stakeholders
• Understanding of customer retention, account growth and new business development strategies within a commercial environment
• Knowledge of subscription-based products and services, and an appreciation of how specialist content, information, events and digital solutions create value for customers
• Awareness of the specialist media, information and events sector, and the role trusted insight and market intelligence play in supporting customer success
• Knowledge of the planning, property or built environment sectors, or the ability to quickly develop an understanding of these markets, would be advantageous

Benefits

• 25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)
• Work from anywhere in the world for up to 3 weeks of the year with our ‘Work from Anywhere’ days
• Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments
• Generous contributory pension scheme
• Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more