Customer Retention Manager

Customer Retention Manager role at Hearst UK, responsible for planning and delivering retention and engagement strategies across 13 brands, managing contact centre performance, and leading a team of Retention Marketing Executives.

Requirements

• Proven experience in lifecycle marketing, retention, CRM, or customer marketing
• Experience managing or mentoring team members, with strong leadership and coaching skills
• Strong analytical capability, with the ability to interpret data and translate insights into strategy and action
• Excellent communication skills, with the ability to craft compelling, personalised customer messaging
• Strong understanding of CRM platforms and segmentation techniques
• Highly organised, with strong project management skills and the ability to manage multiple priorities

Benefits

• Generous Workplace Pension
• Income Protection
• Life Assurance
• Season Ticket Loan
• Salary Finance tools
• Financial Wellbeing sessions
• Home Tech benefits
• HAPI at Hearst app
• Specsavers eye care
• Health Cash Plan
• Mental health support
• Discounted gym memberships
• Cycle to Work scheme
• Location Flex
• Holiday Exchange
• Charity Day
• Wellbeing resources
• Join one of our Hearst ERG Groups