Customer Retention Manager

Customer Retention Manager role at Hearst UK, responsible for developing and executing retention and engagement strategies across 13 brands, with a focus on maximising customer lifetime value, reducing churn, and accelerating subscriber net growth.

Requirements

• Proven experience in lifecycle marketing, retention, CRM, or customer marketing
• Experience managing or mentoring team members
• Strong analytical capability
• Excellent communication skills

Benefits

• Generous Workplace Pension
• Income Protection
• Life Assurance
• Season Ticket Loan
• Salary Finance tools
• Financial Wellbeing sessions
• Home Tech benefits
• Discounts across London
• HAPI at Hearst app
• Good Housekeeping Taste and Beauty Testing Panels
• Specsavers eye care
• Health Cash Plan
• Mental health support
• Discounted gym memberships
• Cycle to Work scheme
• Location Flex and Holiday Exchange
• Charity Day
• Wellbeing resources
• Major discounts via HAPI at Hearst app
• Hearst ERG Groups