Enterprise Customer Success Manager

Heidi is hiring an Enterprise Customer Success Manager to own the full lifecycle of complex and valuable customers, from pilot through to long-term partnership. The role involves shaping deployment strategy, driving measurable clinical and operational outcomes, and expanding Heidi’s footprint across multi-site enterprises. This is a unique opportunity to create global impact in one of Australia’s leading healthtech startups.

Requirements

• Experience and ownership of complex customer success, implementation, professional services or strategic account management
• Proven track record of running an account through pre-sales pilots, implementation, adoption, expansion and renewal
• Project management discipline, commercial acumen and change management skills
• Self-starter with a bias for action, comfortable navigating fast-paced and ambiguous environments

Benefits

• Generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner with equity in the company
• Collaborative in-office working environment (5 days in NYC)
• Fast-track career growth if you make an impact quickly