Territory Manager- Customer Experience

As the Territory Manager- CE, you will be part of the Customer Experience team and report to the Area Service Manager. Your key responsibilities include driving revenue growth, increasing Happiness Index, and ensuring timely submission of Warranty and FSC claims.

Requirements

• BE / B Tech (Mech)
• Minimum 2-3 years as Territory manager in any OEM
• Knowledge of Product & Variants
• Knowledge of systems & processes at Hero & channel partner
• Channel Management
• Technical/Commercial skills (DMS & SAP)
• Proficiency in MS Office(Advanced Excel)
• Customer Complaint Management
• Inter-personal relationships/People Management Skills
• Effective Time Management
• Business Communication
• Effective Decision making