Customer Operations Specialist

Role Overview

As a Customer Operations Coordinator, you’ll support the day-to-day operations of a New York-based business, ensuring sales orders, pricing, costs, and customer information are processed accurately and efficiently.

What You Will Do

Enter and review sales orders accurately, validate customer pricing, identify discrepancies, perform basic business calculations, investigate information, escalate discrepancies, and maintain accuracy while handling high volumes of order and operational data.

Why It Might Be a Fit

This role requires someone who thinks rather than simply processes, with strong numerical skills, confidence working with percentages, costs, and margins, and excellent accuracy and attention to detail.

Requirements

• Previous customer service, customer-facing, or operational support experience
• Advanced English proficiency across speaking, writing, and reading
• Strong numerical skills and confidence working with percentages, costs, margins, multiplication, division, and basic business calculations
• Excellent accuracy and attention to detail when comparing orders, prices, costs, spreadsheets, and other business data
• Ability to recognize unusual or incorrect figures and investigate them before proceeding
• Professional written communication skills and confidence asking questions or raising concerns when information is unclear