Role Overview
The CPQ Customer Portal Specialist is responsible for the configuration, maintenance, and operational support of CPQ customer-facing portals. The role ensures that the customer portal experience is stable, user-friendly, and aligned with CPQ backend logic, pricing rules, and order processes.
What You Will Do
Configure and maintain CPQ customer portals, troubleshoot portal-related issues, and ensure seamless interaction between customer portals and CPQ backend systems.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of configuration flows, pricing visibility, and customer journey design, as well as experience working with CPQ tools, customer portals, or sales configurators.
Requirements
- Bachelor’s degree in Information Technology, Engineering, Digital Systems, or a related discipline.
- 5–8 years of experience in customer portal management, CPQ support, or digital sales platforms.
- Experience working with CPQ tools, customer portals, or sales configurators.
- Strong understanding of configuration flows, pricing visibility, and customer journey design.
- Experience supporting Configure-to-Order (CTO) and/or Engineer-to-Order (ETO) environments is an advantage.
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