Senior Technical Customer Success Manager

Honeycomb is looking for a Senior Technical Customer Success Manager to serve as a trusted advisor for strategic and enterprise customers, helping them realize business value from their investment in Honeycomb. The role involves owning the post-sales relationship for a portfolio of accounts, translating business goals into actionable technical strategies, and building and growing relationships with senior stakeholders.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments
• Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders
• Experience working with Enterprise customers in complex, cross-functional environments
• Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa

Benefits

• Generous equity with employee-friendly stock program
• Unlimited PTO
• Home office, co-working, and internet stipend
• Full benefits coverage for employees, with additional coverage available for dependents
• Up to 16 weeks of paid parental leave, regardless of path to parenthood