Customer Experience Coordinator – National Accounts

Role Overview

The Customer Experience Coordinator coordinates the launch and ongoing administrative support of National Accounts. This role owns the account launch process from signed agreement through go-live, ensuring customer requirements, documentation, approved pricing, service coverage, account setup, and billing procedures are complete and communicated.

What You Will Do

The CEC tracks readiness, follows up on outstanding items, and escalates barriers to a successful launch. After launch, the CEC supports a consistent customer experience through proactive communication, billing coordination, issue follow-through, and account health tracking.

Why It Might Be a Fit

This is a hands-on position requiring organization, initiative, attention to detail, and a willingness to assist without waiting to be asked.

Requirements

• 2+ years of experience in project coordination, account management, or a related role
• Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines simultaneously
• Excellent written and verbal communication skills with a professional, customer-focused approach
• Ability to take ownership of follow-up and coordinate work across cross-functional teams without direct supervisory authority
• Strong attention to detail when handling pricing, documentation, account records, and billing requirements
• Proficiency with Microsoft Office, CRM systems, customer portals, and work order platforms

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Flexible work arrangements

Tagged as: Project Management