Campaign Operations Manager

Role Overview

The Campaign Operations Manager will be responsible for managing the flow of questions, change requests, and other campaign requests, prioritizing requests, and allocating them to the right agency or internal team for follow-up. They will also be responsible for tracking allocated work through to completion, chasing outstanding tickets, assets, and deadlines, and maintaining accurate records of requests, decisions, and status in Asana throughout the campaign lifecycle.

What You Will Do

The main responsibilities of the Campaign Operations Manager include: managing traffic and campaign coordination, support ticket triage and resolution, workflow documentation and improvement, campaign quality and compliance, and agency and stakeholder contact.

Why It Might Be a Fit

The ideal candidate will have a minimum of 5 years of relevant experience in operational project management and/or performance marketing, experience of coordinating work and managing processes across several teams, and experience of triaging, prioritising, and allocating requests or support tickets.

Requirements

• A minimum of 5 years of relevant experience in operational project management and/or performance marketing.
• Demonstrable experience of coordinating work and managing processes across several teams.
• Experience of triaging, prioritising and allocating requests or support tickets.
• Experience of documenting workflows and recommending improvements to them.
• Experience working to defined quality standards, checklists or best-practice frameworks, and the judgement to apply them consistently under time pressure.
• Experience working effectively with remote colleagues through written channels.