Lead Customer Success Manager, Strategic Accounts | ANZ

Role Overview

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

What You Will Do

As a Lead Customer Success Manager (CSM) on the Strategic Accounts team, you will work with a wide variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business.

Why It Might Be a Fit

We are looking for people who have a personal investment in helping customers succeed, experience working with large organizations (200+ employees), experience managing a minimum of $5-6M ARR, and a proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management.

Requirements

• A personal investment in helping customers succeed
• Experience working with large organizations (200+ employees)
• Experience managing a minimum of $5-6M ARR
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
• Exceptionally strong communication and relationship-building skills
• Project management expertise, including planning and executing strategic initiatives
• Experience with risk management, account retention, and renewal strategies
• An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively
• Experience as a Senior CSM, Senior Account Management or with strategic partnerships
• Experience working with VP+ or C-suite decision-makers

Benefits

• Competitive base salary
• Commissions
• Stock options
• Flexible Time Off policy
• Healthcare and wellness reimbursements
• Primary and Secondary Caregiver Leave
• Employee Resource Groups and inclusion programs to support belonging
• Volunteering time so you can give back to your community