We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customer’s technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teams.
Requirements
- Own a portfolio of strategic accounts
- Lead project delivery
- Run discovery sessions with customers
- Translate customer needs into clear, structured requirements
- Act as the bridge between the customer and engineering, product and solutions teams
- Analyze customer data and project status
- Drive adoption, monitor account health and identify upsell and expansion opportunities
- Run QBRs, executive reviews, trainings and workshops
- Use AI tools daily
- Capture customer feedback and feed it into the product roadmap
Benefits
- 27 days of holiday per year
- Birthday off
- Volunteering day
- Bank holidays
- Flexible working hours
- 10% of time for self-improvement
- Workstation budget
To apply for this job please visit jobs.workable.com.
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