Role Overview
The Digital Customer Success Manager helps new and existing customers derive the most value from Hyland’s products and services. This position owns the customer journey post-implementation — maintaining strong customer and partner relationships, ensuring product adoption and stability, reducing risk, and creating customer growth opportunities.
What You Will Do
Drive retention and growth, focus on risk mitigation, serve as an internal advocate for customers’ product feature priorities and feedback, partner with customer care and technical account management teams, drive a positive customer experience, mentor, coach, train, and provide feedback to team members.
Why It Might Be a Fit
Strong ability to establish rapport and gain the trust of others, strong ability to handle sensitive information with discretion and tact, demonstrated experience designing and delivering business reviews, experience serving as the voice of the customer internally, strong knowledge of Microsoft Operating Systems and products.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 2 years of experience as a Customer Success Manager
- Strong oral and written communication skills
- Strong organizational, multi-tasking, and time management skills
- Strong business and technology acumen
- Self-motivated with the ability to manage projects to completion with minimal oversight
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa sponsorship
- Relocation assistance
To apply for this job please visit careers-hyland.icims.com.
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