Customer Success Manager

Role Overview

As our Customer Success Manager, you will be the trusted advisor and the face of Ideals for about 180–200 clients. You will guide clients from their first onboarding session through adoption, renewal and growth, and you will see the direct impact of your work on their success and on ours.

What You Will Do

Onboard new clients, build strong relationships, monitor client activity, lead renewals and upgrades, identify upsell and cross-sell opportunities, and collaborate with Sales, Product, Marketing and Support.

Why It Might Be a Fit

If you love building lasting relationships and want to grow your sales and negotiation skills, this is a great place to do it. You’ll work remotely, with the tools, AI support, and autonomy you need to do your best work.

Requirements

• 2-3+ years of experience in Customer Success or Account Management (or a similar role)
• Proven experience with renewals, upsell and leading contract negotiations
• Strong communication and relationship-building skills, with a customer-first mindset
• Sales drive and a results-oriented approach
• Accountability, structure and strong self-organization, as you will work remotely
• Experience working with both Ukrainian and international clients
• English at C1 level for client and team communication

Benefits

• Remote-first flexibility
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
• Medical insurance and Wellness Package for sports activities
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time off
• Budget for meetups with your local team
• Generous internal referral program

Tagged as: Contract Management