Customer Experience Associate (Chinese Speaker)

Role Overview

Deliver world-class customer service as part of IG Group’s customer support team, providing digital-first support to global customers and handling a range of queries on products, markets, and platforms.

What You Will Do

Deliver multi-channel support across calls, live chats, and emails, handling a range of query types, and collaborate with local and global team members to ensure seamless customer journeys.

Why It Might Be a Fit

We’re looking for people who have a passion for excellent client experience and financial markets, and who have an interest in learning more about this exciting field!

Requirements

• Fluency in Chinese (Mandarin)
• Customer-facing experience, especially a demonstrated ability to handle complex, sensitive issues
• Strong communication skills across voice and written channels
• Strong numerical and reasoning aptitude
• Willingness and availability to work rotational shifts
• Proactive, collaborative, and curious
• Excellent problem-solving skills
• Fluency in English (written and verbal)
• Interest in financial markets and trading/investing

Benefits

• Tailored development programs
• Mentoring opportunities with leaders
• Clear career progression
• Extra time off for volunteering and community work