Enterprise Customer Success Manager

Role Overview

As an Enterprise CSM, you’ll take complex accounts from first team to org-wide standard, scaling adoption, embedding best practice, and maturing their operational maturity.

What You Will Do

You’ll lead seamless onboarding, build and maintain strategic relationships, proactively address customer challenges, and drive expansion opportunities.

Why It Might Be a Fit

You’ll champion the customer voice internally, collaborate with cross-functional teams, and deliver ongoing support to ensure satisfaction, retention, and continuous improvement.

Requirements

• Carried a book of enterprise accounts
• Sold to or supported technical people
• Commercial instincts
• Run onboarding for organisations where adoption had to be won team by team
• Know what enterprise CS looks like when it’s done well

Benefits

• Private medical insurance
• Competitive annual leave
• First Friday of every month off
• Enhanced pension
• Meaningful equity
• Unlimited AI spend
• Generous parental leave
• £1000 to invest in your setup
• £500 a year to invest in yourself