Customer Experience Leader

Role Overview

The Customer Experience Leader is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store’s operations and customer experience. The role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level.

What You Will Do

The Customer Experience Leader will work collaboratively with the Store Leadership team to inspire a customer-centric culture, be responsible for the opening and closing of the store, and ensure the team is well informed about the products that Indigo carries.

Why It Might Be a Fit

The ideal candidate will have 1-2 years of experience in a customer service, merchandising or operations role, demonstrated commitment to creating an exceptional employee and customer experience, and experience leading others.

Requirements

• 1-2 years of experience in a customer service, merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize, plan and execute while being agile
• Knowledge of Provincial Health & Safety standards
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays