Customer Success Manager

Customer Success Manager role involves driving customer engagement and retention for mid-tier, SMB, and long-tail segments within Infor’s CSX Hub team, utilizing scalable data-driven customer success motion, guided 1:1 and 1:many engagements, automation, AI insights, and data analytics to drive adoption, accelerate time-to-value, and reduce churn risk.

Requirements

• Bachelor’s degree in business, technology, or a related field
• 3-6 years of experience in Customer Success, Account Management, Professional Services, Customer Support, Managed Services, or related post-sales roles
• 3+ years working in digital or pooled success models, ideally within global B2B SaaS organizations

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Retirement plan