Data Analyst

The Customer Success Operations Specialist supports the efficiency, scalability, and data integrity of the Customer Success organization by building and maintaining dashboards and reports on key metrics, ensuring data accuracy, and analyzing trends to improve retention and process efficiency.

Requirements

• Bachelor’s degree in Business, Analytics, Information Systems, or related field
• years of experience in Customer Success Operations, Sales Operations, Revenue Operations, Business Operations, or similar analytical/operations roles
• Hand-on experience with CRM systems (e.g., Salesforce, Microsoft Dynamics, HubSpot) and/or CS platforms (e.g., Gainsight, Totango, ChurnZero, Catalyst)
• Strong analytical skills with experience building reports and dashboards (e.g., in CRM, BI tools, Excel/Google Sheets)
• Comfort working with large data sets, including data validation and troubleshooting

Benefits

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year

Tagged as: Data Analysis