Customer Experience Analyst I

Role Overview

Join our Customer Experience team and act strategically in the evolution of our global operation, ensuring data analysis, process improvement, and that our global clients achieve more and more success with Inter.

What You Will Do

Analyze customer data, map and improve customer journey processes, build and track indicators, act as a consultant, develop playbooks and frameworks, and automate manual processes.

Why It Might Be a Fit

We are looking for a proactive, structured, and strong sense of ownership with experience in Customer Success or related areas, analytical and consultative action, and advanced English.

Requirements

• Experience in Customer Success or related areas
• Knowledge of Cursor or other AI coding tools
• Data analysis skills using tools such as SQL, Power BI, Tableau, or Excel
• Familiarity with process improvement methodologies – Lean, Six Sigma, Agile, or similar
• Ability to communicate complex analyses clearly and influence without authority
• Proactive, structured, and strong sense of ownership
• Advanced English

Benefits

• Meal and meal vouchers
• Health and dental plan
• Life insurance
• Birthday off
• Extended parental leave
• Childcare assistance and/or assistance for children with disabilities
• Wellness hub and Inter Running Group
• CARE4U (Belo Horizonte) space with exclusive values, relaxation area, games, and mini golf
• SuperApp benefits, such as Duo Gourmet
• Internal training and development programs