Role Overview
This is a high-impact, customer-facing role at the center of how InterPayments protects and grows its most important merchant relationships. You will own a defined portfolio of enterprise merchants post-go-live and become their primary point of contact for anything strategic.
What You Will Do
Your time breaks down across three areas: proactive coverage of your portfolio, reactive merchant work, and the administrative discipline that keeps your book measurable.
Why It Might Be a Fit
You value building trust and long-term relationships, enjoy consulting merchants through complex programs, and find satisfaction in turning uncertainty into relief.
Requirements
- 4+ years of experience in a customer-facing Customer Success, Account Management, or Relationship Management role
- Hands-on experience with AI tools
- Strong written and verbal communication skills
- A self-starter mindset
- Hands-on experience with CRM and customer success tooling (Salesforce or similar)
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) match
- Stock options
- Flexible PTO
- Paid holidays
- Remote work eligibility
- Salary range $100,000—$125,000 USD
To apply for this job please visit interpayments.com.
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