Role Overview
Iron Mountain is seeking an influential Customer Success Manager to join our Entertainment Services team. In this on-site role, you will have the opportunity to serve as a strategic partner to high-value enterprise accounts, driving client loyalty, retention, and revenue expansion.
What You Will Do
Drive Strategic Relationship Management, Uncover Account Growth Opportunities, Manage Renewals & Contract Negotiations, Enable Sales Operations & Proposals, Resolve Client Escalations.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience in customer success, strategic account management, or consultative sales support, strong knowledge of information management solution workflows, systems, and enterprise contract renewal processes, and proven ability to conduct contract negotiations, manage SLAs, and resolve complex client escalations with senior decision-makers.
Requirements
- 3+ years of experience in customer success, strategic account management, or consultative sales support
- Strong knowledge of information management solution workflows, systems, and enterprise contract renewal processes
- Proven ability to conduct contract negotiations, manage SLAs, and resolve complex client escalations with senior decision-makers
Benefits
- Competitive compensation and benefits aligned with experience
- Flexible work options/alternative work options to support work–life balance
- Comprehensive health, wellness, and retirement plans
- Opportunities for continuous learning and professional growth
To apply for this job please visit ironmountain.wd5.myworkdayjobs.com.
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