Data Analyst V

Role Overview

Data Analyst V will analyze customer experience and customer support data to uncover actionable insights and improve customer satisfaction across the end-to-end customer journey.

What You Will Do

Analyze large datasets, synthesize customer signals, apply statistical modeling, and design metric scorecards to track KPIs and evaluate performance.

Why It Might Be a Fit

The ideal candidate will bring 8+ years of experience in data analytics or data science, strong SQL and Python or R programming skills, and expertise in statistical modeling and predictive analytics.

Requirements

• Bachelor’s degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related field
• 8+ years of experience in data analytics, data science, or a related field
• 2+ years of experience in customer experience, customer support, customer insights analytics, or marketing analytics
• Strong SQL programming skills and proficiency in Python or R
• Proficiency in statistical analysis techniques, including correlation analysis, multivariate regression, and feature-importance methods
• Experience with predictive analytics, machine learning, or AI techniques
• Working knowledge of AI-powered analytical tools and Generative AI technologies, including LLMs and AI agents

Benefits

• Comprehensive medical benefits
• 401k plan
• Paid holidays

Tagged as: Data Analysis