Coordinator, Cruise Product Operations

Role Overview

The Coordinator, Cruise Product Operations is responsible for ensuring a seamless, accurate and optimized vacation booking experience within the booking ecosystem.

What You Will Do

Build and maintain manual Flights + Cruise vacation bundles, conduct daily reviews of system error reports, optimize inventory availability, and assist the Customer Care team with executing manual itinerary changes.

Why It Might Be a Fit

The ideal candidate will act as a vital cross-functional bridge, collaborating with Marketing to align promotional content, supporting Customer Care with intricate itinerary changes, and maintaining the backend data systems that keep our website accurate and competitive.

Requirements

• High School Diploma or General Education Development (GED) required
• One (1) year of customer service or related experience
• One (1) year of Hospitality, Business, Technology or related field
• Proficient in Microsoft Office products including Outlook, Word, Excel, SharePoint, and PowerPoint, as well as Google Workspace tools such as Gmail, Docs, Sheets, Slides, and Drive
• Strong attention to detail
• Excellent organizational, time management and multitasking abilities
• Effective written and verbal communication skills with the ability to interact professionally across teams and stakeholders
• Strong problem-solving skills and ability to troubleshoot effectively in a fast-paced environment
• Demonstrated ability to work independently while maintaining a collaborative and positive attitude in a high-pressure team setting
• Ability to adapt to changing priorities and maintain flexibility
• Available for occasional overnight travel (10%)
• Must be able to pass a ten (10) year background check
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required

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