Senior Technology Account Manager

Role Overview

As a Senior Technology Account Manager, you will be responsible for the overall technology deliverables across the client account, including digital roadmap creation, client relationship management, and innovation initiatives. You will act as the quarterback across the JLLT organization, leading key areas of focus such as point of contact, technology modernization, stakeholder engagement, workstream management, project management, process driven approach, coordination & reporting, adoption & training.

What You Will Do

Your day-to-day responsibilities will include acting as the single, visible technology lead for the client, managing escalations, and communicating project status updates. You will also champion the client CMMS platform and technology stack optimization, engage with client business leads and JLL’s Account SPOCs, and manage delivery across Technology & Systems.

Why It Might Be a Fit

This role requires a strong point of contact, technology modernization, stakeholder engagement, and project management skills. You will work with SPOCs and client stakeholders to ensure technology is adding value and supporting business processes across the account. You will also provide clear updates and reporting to account leadership and stakeholders on all technology activities.

Requirements

• Point of Contact: act as the single, visible technology lead for client, responsible for answering queries, managing escalations, and communicating project status updates
• Technology Modernization: Championing the client CMMS platform as well as client technology stack optimization ensuring performance, scalability, and cost-effectiveness
• Stakeholder Engagement: Regularly engage with both client business leads and JLL’s Account SPOCs to gather requirements, address concerns, and drive user adoption
• Workstream Management: Take direct ownership of delivery across Technology & Systems ensuring all projects are managed from initiation to completion
• Project Management: Actively manage and drive key technology projects such as data integration, Azara migration, and ongoing technology development
• Process Driven Approach: Work with SPOCs and client stakeholders to ensure technology is adding value and supporting business processes across the account, including mapping out the existing client ecosystem and identifying, and then driving with key SMEs, the operational changes required to ensure the tool’s value is achieved
• Coordination & Reporting: Provide clear updates and reporting to account leadership and stakeholders on all technology activities, highlighting risks, progress, and outcomes
• Adoption & Training: Support both internal and external user adoption through engagement, communication, and coordination with teams to ensure that new systems and JLL products are adopted and effectively used

Benefits

• On-site – Singapore