Manager, Deal Desk

Role Overview

This is a strategic commercial operations leadership role overseeing the Deal Desk function across reseller and direct customer portfolios. The role combines people leadership with hands-on commercial decision-making and governance.

What You Will Do

You will lead a team responsible for complex pricing, commercial structuring, RFPs, credit requests, and deal approvals. You will partner closely with Sales, Revenue Operations, Finance, and Legal to accelerate deal execution while protecting margins.

Why It Might Be a Fit

This opportunity is ideal for a commercially minded leader who enjoys solving complex problems and enabling high-performing sales teams. The environment is fast-paced and entrepreneurial, offering significant ownership and influence across the organization.

Requirements

• 5–8 years of experience in Deal Desk, commercial pricing, commercial operations, or a similar function, preferably within a B2B SaaS or technology environment.
• 1–3 years of supervisory or people-management experience, ideally leading Deal Desk, pricing, or commercial operations teams and managing performance against SLAs.
• Strong commercial acumen with demonstrated experience negotiating pricing and structuring complex commercial agreements.
• Deep understanding of Deal Desk operations, including approval frameworks, SLA management, pricing governance, and commercial risk assessment.
• Experience with CPQ or deal management platforms; experience with DealHub is an advantage.
• Experience designing and implementing Deal Desk intake processes, approval workflows, escalation frameworks, and governance models.
• Strong project management skills, with the ability to manage high-volume requests while progressing strategic initiatives simultaneously.
• Excellent written, verbal, negotiation, and stakeholder-management skills.
• Strategic and analytical mindset, with the ability to make sound commercial decisions under time pressure.
• Strong cross-functional collaboration skills across Sales, Revenue Operations, Finance, and Legal.
• Entrepreneurial mindset and comfort working in a flexible, relatively flat organizational environment.
• Ability to work confidently with data and analytical tools, including spreadsheets, BI platforms, dashboards, and commercial performance reports.
• Strong coaching and people-development capabilities, with a focus on accountability, continuous improvement, and team growth.

Benefits

• Competitive annual base salary: CAD $116,200–$155,000, depending on qualifications, experience, location, and market factors.
• Flexible working arrangements supporting both remote and in-person collaboration.
• Home office reimbursement program.
• Competitive medical and dental benefits.
• Retirement savings program.
• Baby bonus and parental leave top-up program.
• Online learning, professional development, and networking opportunities.
• Electric vehicle purchase incentive program.

Tagged as: Deal Desk