Technical Account Manager II – Customer Onboarding

Role Overview

This role sits at the intersection of cybersecurity, customer success, and technical implementation, focusing on guiding new customers through successful onboarding experiences. You will act as a trusted technical advisor during the critical early phase of the customer journey, ensuring smooth deployment, adoption, and value realization of a leading AI-native security platform.

What You Will Do

Lead the onboarding journey for new mid-market customers, ensuring successful deployment and early adoption of cybersecurity solutions. Coordinate closely with internal teams and customers to define success criteria, manage implementation timelines, and resolve technical challenges.

Why It Might Be a Fit

This position offers high visibility, cross-functional exposure, and the opportunity to directly impact customer success and long-term retention. You will engage with stakeholders across all levels of customer organizations, from technical operators to executive leadership.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or Implementation roles in SaaS or enterprise technology
• Experience working with Windows Server environments and familiarity with enterprise IT and security infrastructures
• Strong project management and problem-solving skills in fast-paced, technical environments
• Excellent communication skills with the ability to engage both technical teams and executive stakeholders
• Ability to translate complex technical issues into clear solutions and action plans
• Experience leveraging AI tools to improve workflows, decision-making, and operational efficiency
• Bachelor’s degree in Computer Science or related field preferred, or equivalent practical experience
• Certifications such as ITIL or PMP are a plus

Benefits

• Competitive base salary with bonus and equity eligibility
• Comprehensive health coverage including medical, dental, and vision insurance
• Paid time off, holidays, and parental leave programs
• Retirement savings plan (401k) with company contributions
• Professional development opportunities and career growth programs
• Flexible remote work environment across the United States
• Employee wellness programs and mental health support resources
• Inclusive workplace culture with global collaboration opportunities