Senior Customer Success Manager role at K Health, responsible for owning the post-launch product relationship with health-system partners, helping clinics adopt and grow on K’s platform, and turning partner needs into scalable product priorities.
Requirements
- 5+ years of experience in customer success, product management, enterprise product, implementation, or a similar client-facing product role.
- Strong ability to manage complex stakeholders across external partners and internal teams.
- Ability to understand product deeply and technically across both patient and provider experiences.
- Comfort working with healthcare workflows, clinical stakeholders, and operational teams.
- Ability to translate partner requests into scalable product needs instead of one-off solutions.
- Strong communication skills, especially in client-facing meetings and executive-level updates.
- Enough technical depth to understand APIs, integrations, platform constraints, and tradeoffs.
- Experience working with program management, product operations, engineering, growth, and clinical teams.
Benefits
- Hybrid work schedule with weekly lunches and stocked fridges
- Monthly social committees for company events
- 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Commuter Benefits
- Competitive health, dental, and vision insurance options
To apply for this job please visit job-boards.greenhouse.io.
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