Role Overview
Join Kale Logistics Solutions as a Customer Success Manager, responsible for cultivating and maintaining relationships with key major accounts, identifying new business opportunities, and leading a team of Account Managers and developers.
What You Will Do
Develop and maintain strong relationships with key accounts, identify new business opportunities, lead a team of Account Managers and developers, and oversee client onboarding and retention.
Why It Might Be a Fit
The role requires experience in customer success, business development, account management, or a related discipline, with a deep understanding of the Cargo Logistics industry, particularly in Air Cargo, Ground Handling, or Freight Forwarding.
Requirements
- A minimum of 8+ years in customer success, business development, account management, or a related discipline
- Deep understanding of the Cargo Logistics industry, with specific experience in Air Cargo, Ground Handlers, or Freight Forwarding agencies
- Proven track record of building and maintaining strong client relationships
- Strong business development skills, with the ability to identify and capitalize on new opportunities
- Experience managing and mentoring a team
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Bachelor’s degree in business administration, Logistics, or a related field
- Relevant certifications in customer success, ITIL related or account management are advantageous
Benefits
- Empowerment and Growth
- Inclusive Culture
- Innovation
- Global Impact
To apply for this job please visit kale.darwinbox.in.
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